Terms and conditions
The offer and sale of products made on the website www.cementofashion.com are governed by these General Conditions of Sale. The Customer is required, before submitting his Purchase Order, to carefully read these general conditions of sale. The forwarding of the Purchase Order implies full knowledge and express acceptance of both the aforementioned General Conditions of Sale and of what is indicated in the Order Form. Once the online purchase procedure has been completed, the Customer is required to print and keep these General Conditions of Sale and the related Order Form, which have already been viewed and accepted.
1. Object
1.1 These General Conditions of Sale have as their object the sale of products made online through the electronic commerce service on www.cementofashion.com
1.2 The products sold on the site can be purchased and delivered only in the countries indicated in the Order Form. Any orders for shipments to be made outside these countries will be automatically rejected during the Order processing procedure.
2. Subjects
2.1 The products are sold directly by the company Cemento Fashion Constructor Srl, Via Etnea 184 Catania, VAT number 03143170367 (hereinafter “Cemento Fashion” or “Seller”).
For any information request, you can contact cementofashion.com:
by email at the following address: info@cementofashion.com
by phone: 392 9890514
by post to the following address:
Fashion cement
Via Etnea 184 Catania
2.2 The products are sold to the Customer identified by the data entered when completing and sending the Order form in electronic format with simultaneous acceptance of these General Conditions of Sale.
2.3 The product offers on the website www.cementofashion.com are aimed exclusively at customers of age.
If you are under the age of 18, you must first have the consent of one of your parents or a legal guardian in order to purchase on the website www.cementofashion.com.
Remember: this always applies, not only for our site, but for all sites you visit on the Internet: when browsing the Internet you see or are asked for information that you do not understand or are not clear to you, always ask your parents for help.
By placing an Order through this website, you warrant that you are over the age of 18 and have the legal capacity to enter into binding contracts.
2.4 The Customer is prohibited from entering false and / or invented and / or fictional names in the online Order procedure and in further communications. The Seller reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.
2.5 Furthermore, by accepting these Conditions of Sale, the Customer exempts the Seller from any liability deriving from the issue of incorrect tax documents due to errors in the data provided at the time of placing the Order online, as the Customer is solely responsible their correct insertion.
3. Selling through an electronic commerce service
3.1 By online sales contract we mean the distance contract concerning the sale of movable goods (hereinafter Products) stipulated between the Customer, and Cemento Fashion, as Seller, in the context of an e-commerce service organized by Seller who, for this purpose, uses remote communication technology known as the Internet.
3.2 To conclude the purchase contract for one or more Products, the Customer must fill in the Order form in electronic format (henceforth Order) and send it to the Seller via the Internet following the relative instructions.
3.3 The Order contains:
a reference to these General Conditions of Sale;
information and images of each Product and its price;
the means of payment that you can use;
the methods of delivery of the Products purchased and the relative shipping and delivery costs;
a reference to the conditions for exercising your right of withdrawal;
the methods and times for returning the purchased products.
3.4 Although www.cementofashion.com constantly adopts measures to ensure that the photographs shown on the Site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and the color resolution characteristics of the computer you are using. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of products shown on the Site if due to the aforementioned technical reasons, since these representations are merely illustrative.
3.5 Before concluding the contract, the Customer will be asked to confirm that they have read the General Conditions of Sale including the information on the right of withdrawal and the processing of personal data.
3.6 The contract is concluded when the Seller receives the Order Form sent by the Customer via the Internet, after verifying the correctness of the data relating to the Order itself.
3.7 The language available to conclude the contract with the Seller is Italian and the applicable law is Italian.
3.8 Once the contract is concluded, the Seller will take charge of the Order for its evasion.
4. Fulfillment of the Order
4.1 By submitting the Order via the Internet, the Customer unconditionally accepts and undertakes to observe these General Conditions of Sale in relations with the Seller.
4.2 Once the contract is concluded, the Seller will send the Customer, by e-mail, an Order Confirmation, containing a summary of the information already contained in the Order described in paragraphs 3.3, 3.4 and 3.5.
4.3 Without prejudice to the possibility for the Seller, before sending the Order Confirmation, to request you via e-mail or on the telephone indicated by the Customer, for further information with reference to the Order sent over the Internet.
4.4 The Seller may not process purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform the Customer by e-mail that the contract is not concluded and that the Seller has not carried out the Order, specifying the reasons. In this case, the sum previously committed on the Customer's means of payment will be released.
4.5 If the products presented on the website are no longer available or on sale after sending the Order, it will be the Seller's responsibility to notify you promptly and in any case within thirty (30) working days from the day following that in which the Customer will have sent the Order to the Seller, the possible unavailability of the Products ordered. In this case, the sum previously committed on the Customer's means of payment will be released.
4.6 Each sale made by the Seller through the online sales service may concern one or more products, with no quantity limit for each item.
4.7 cementofashion.com reserves the right to refuse orders from a Customer with whom a legal dispute relating to a previous Order is in progress. This applies equally to all cases in which cementofashion.com deems the Customer unsuitable, including, by way of example, the case of previous violations of contract conditions for online purchases on the Site or for any other legitimate reason, especially if the Customer has been involved in any kind of fraudulent activity.
5. Sales prices
5.1 Unless otherwise indicated in writing, all Product prices and shipping and delivery costs indicated on the website and in the
6. Methods of payment
The payment of the price of the Products and the relative shipping and delivery costs can be made using the methods indicated in the Order form of the website www.cementofashion.com and which are summarized below.
6.1 Bank transfer
6.1.1 For online orders on our site we accept advance bank transfers. Payment must be made no later than 5 working days following the Order confirmation, otherwise the contract must be considered automatically terminated and ineffective and the Customer will receive an email canceling the Order. The products will be shipped only after cementofashion.com will see the credit on your current account.
6.1.2 The purpose of the transfer must indicate the following data:
Name and surname of the person who placed the Order
Order number
Order's date
6.2 Credit cards and prepaid cards.
6.2.1 For online orders on our site we accept both credit card and prepaid card payments (for example, PostePay) through the paypal platform, without any additional charge on the cost of the product and shipping. It is understood that the Customer must be the holder of a valid credit card at the time of Ordering the Products purchased online and that the name on the credit card must be the same as indicated on the billing data. In the absence of these conditions, it will not be possible to proceed with the Order.
6.2.2 At the time of online purchase, together with the Order Confirmation, the reference bank will only undertake the commitment of the amount relating to the Order from the present availability of the Customer's credit card. The amount will actually be charged to your credit card only when the purchased products are shipped.
6.2.3 If, once the package is received with the Order, for any reason the Customer intends to make use of the right of withdrawal, following the payment of the Products purchased online, the Seller will instruct the bank to credit the amount to be refunded directly to the Customer's credit card.
6.3 Paypal or Stripe
6.3.1 If the Customer has a Paypal account or a Stripe account, cementofashion.com gives the possibility to make payments directly using the email and relative password with which the Customer registered on www.paypal.com or on www.stripe .com
7. Shipping and delivery of products
7.1 Each shipment contains:
the products ordered;
the relative transport document / accompanying invoice;
any accompanying documentation required based on the country of dispatch
any information and marketing material.
7.2 The delivery of the purchased Products
7.3.1 The products purchased will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order with insured shipping.
7.3.2 Upon receipt of the goods at home, we ask the customer to check the integrity of the packages at the time of delivery by the courier. In case of anomalies, the Customer must have the courier detect and note exactly the same and reject the delivery. Otherwise, the Customer's ability to assert the rights in this regard will expire.
8. Right of withdrawal
8.1 Only if the Customer who enters into the contract is a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to any business or professional activity carried out), will he have the right to withdraw from the contract concluded with the Seller, without no penalty and without specifying the reason, within the term of fourteen (14) working days, starting from the day of receipt of the products purchased on the website.
8.2 The return must be requested and authorized. The Customer must send a request through their account by clicking on "Return" of the corresponding order from the history of purchases made. In the form that opens, you will have to choose the items, select the quantity and the reason and specify in the comments area if you want to proceed with an exchange or receive a refund. A pdf to be printed (R.A.N.) will then be generated which will contain the return authorization number to be printed and attached to the return.
8.3 The return of the items, even in the event of a product change, is at the expense and under the responsibility of the Consumer.
The Consumer can choose whether to ship independently or rely on our scheduled collection service: in this case he will be relieved of any responsibility for delays or loss and management times will be speeded up.
The scheduled withdrawal request must be formalized by email at: info@cementofashion.com or by writing to WhastApp number +39 392 989 0514.
The cost of the scheduled collection service is variable; it will be the responsibility of our customer service to estimate the cost to the Consumer who will have to confirm that he / she adheres to the service.
cementofashion.com reserves the right to make the scheduled collection service available for each request submitted.
In the event that we cannot guarantee the completion of the scheduled collection service, the Consumer will be required to carry out the return procedure at his own expense, according to the conditions established for returns.
8.4 The right of withdrawal is subject to the following conditions:
the returned Products must be returned in their entirety and not on parts or components of them even in the case of kits;
the returned Products must not have been used, worn, washed or damaged;
the returned Products must be returned in their original packaging;
the returned Products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept Products of the same Order returned and shipped at different times;
the returned Products must be delivered to the courier within fourteen (14) working days from the date you received the products.
8.5 If the right of withdrawal is exercised in accordance with the previous conditions (paragraph 8.4), the Customer can request the reimbursement of all payments received from the consumer, including any shipping costs of the goods incurred during the purchase or a purchase voucher. of the return value. In the event of a refund, the Seller is required to do so no later than 30 days from the receipt by the Seller of the returned products. Normally the re-credit by cementofashion.com of the amount initially withdrawn takes place very quickly, but the timeframe in which the re-credit will actually be visible on your current account will depend on the Customer's bank. If the Customer chooses the Voucher, he must use it strictly within 6 months of issue. The Voucher cannot be combined and must be used entirely in an Order of equal or greater value.
8.6 In the event of a return, the only costs charged to the Customer will remain the initial shipping costs of the Order of the products purchased.
8.7 cementofashion.com also undertakes to bear the initial shipping costs of the Products exclusively in the event of damage to them due to transport or errors in shipping by the Seller. Only in these cases, the Seller will also reimburse the amount that the Customer has paid as shipping costs.
8.8 In the event of exercising the right of withdrawal without complying with the methods indicated above (e.g. beyond the 14 days provided for by law, or without having completed the online Return Form, etc.), the Seller will send you the Products purchased again. also charging you the additional shipping costs.
8.9 The right of withdrawal cannot be applied in the case of customized products at the explicit request of the Customer at the time of placing the Order.
9. Guarantee of non-conforming products
9.1 The Seller is responsible for any defect in the products offered on the site, including the non-conformity of the items with the products ordered, in accordance with the provisions of Italian law.
9.2 If the Customer has entered into the contract as a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to any business or professional activity carried out), this guarantee is valid provided that both conditions are respected. indicated below:
a) the defect occurs within 24 months from the date of delivery of the products;
b) the Customer presents a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the latter;
c) is requested correctly at info@cementofashion.com
9.3 In particular, in the event of non-compliance, the Customer who has entered into the contract as a Consumer will have the right to obtain the restoration of the conformity of the products without charge, by repair or replacement, or to obtain an appropriate price reduction or termination of the contract relating to the disputed goods and the consequent return of the price.
9.4 All return costs for defective products will be borne by the Seller.
10. Items with special sizes
All extra large items, i.e. from XL upwards, are intended as "special sizes": these items can only be ordered by telephone or directly at our store in Catania.Since these are special measures, for which a dedicated production process is required with a production time of 15/20 working days, it is specified that it will be necessary to proceed with the payment of the entire amount at the same time as the order and that it will not be possible to replace the items, neither in the measure nor in the color, and other forms of return or refund will not be possible.
11. Contacts
For any information request, you can contact Cemento Fashion:
by email at the following address: info@cementofashion.com
by phone: 392 989 0514
by post to the following address:
Fashion cement
Via Etnea, 184, 95131 Catania
12. Communications to the Customer
The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, attestations, information, reports and in any case any documentation on the operations performed, referring to the purchase of the Products, will be sent to the e-mail address indicated at at the time of registration, with the possibility of downloading the information on a durable medium in the manner and within the limits provided by the Site.
13. Applicable law, dispute resolution and competent court
These General Conditions of Sale are governed by Italian law and will be interpreted on the basis of it, without prejudice to any other prevailing imperative rule of the country of habitual residence of the Customer. Consequently, the interpretation, execution and resolution of the General Conditions of Sale are subject exclusively to Italian law and any disputes inherent and / or consequent to them must be resolved exclusively by the Italian judicial authority. In particular, if the Customer qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law or, at the choice of the consumer in case of action taken by the consumer himself, by the Court. of Catania. If the Customer acts instead in the exercise of his entrepreneurial, commercial, craft or professional activity, the parties consensually establish the exclusive jurisdiction of the Court of Catania.
14. Modification and updating
The Seller may make changes or amendments to these General Conditions of Sale at any time. Therefore, the Customer will be required to accept only the General Conditions of Sale in force at the time of the relative purchase. The new General Conditions of Sale will be effective from the date of publication on the website www.cementofashion.com and in relation to purchase orders submitted after that date.
Information pursuant to art. 13 Legislative Decree 196/2003
Dear Sir / Madam,
We wish to inform you that the Legislative Decree n. 196 of 30 June 2003 ("Code regarding the protection of personal data") provides for the protection of persons and other subjects regarding the processing of personal data.
According to the indicated legislation, this treatment will be based on principles of correctness, lawfulness and transparency and the protection of your privacy and your rights.
Pursuant to Article 13 of Legislative Decree 196/2003, therefore, we provide you with the following information:
1. The data you provide will be processed for the following purposes: electronic commerce
2. The treatment will be carried out in the following ways: computerized / manual
3. The provision of data is mandatory and any refusal to provide such data could result in the partial or total failure to execute the contract.
4. The data will not be disclosed to other subjects, nor will it be disseminated
5. The data controller is: Cemento Fashion Constructor Srl. With registered office in Via Etnea, 184, 95131 Catania. The person in charge of the treatment is Carmelo Motta.
7. At any time you can exercise your rights towards the data controller, pursuant to Article 7 of Legislative Decree 196/2003, which for your convenience we reproduce in full:
Legislative Decree n.196 / 2003,
Art. 7 - Right to access personal data and other rights
1. The interested party has the right to obtain confirmation of the existence or not of personal data concerning him, even if not yet recorded, and their communication in an intelligible form.
2. The interested party has the right to obtain the indication:
a) the origin of the personal data;
b) the purposes and methods of the processing;
c) of the logic applied in case of treatment carried out with the aid of electronic instruments;
d) the identity of the owner, manager and the representative appointed under article 5, paragraph 2;
e) of the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as appointed representative in the State, managers or agents.
3. The interested party has the right to obtain:
a) updating, rectification or, when interested, integration of data;
b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including data which need not be kept for the purposes for which the data were collected or subsequently processed;
c) the attestation that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment is proves impossible or involves the use of means that are manifestly disproportionate to the protected right.
4. The interested party has the right to object, in whole or in part:
a) for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection;
b) to the processing of personal data concerning him for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication.